Shipping policy
- Introduction
- At Straven Outdoors ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, stravenoutdoors.com.
2. Shipping Destinations
Countries We Ship To: United States (all 50 states, including Alaska & Hawaii)
Note: We currently do not ship internationally. We are continually working to expand our shipping destinations.
3. Shipping Costs
Standard Shipping: Free shipping on all U.S. orders.
No Hidden Fees: All shipping costs are calculated and displayed at checkout.
4. Order Processing Time
Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed before 5:00 PM EST will begin processing the same day. Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Standard Shipping: 3–5 business days (continental U.S.); shipping to Alaska & Hawaii may take slightly longer. Delivery times are estimates and may vary due to factors beyond our control (weather or carrier issues).
6. Shipping Methods and Carriers
We partner with reliable carriers including USPS, UPS, and FedEx. All orders include tracking information, provided via email once your order has shipped. Shipments are insured against loss or damage.
7. Order Tracking
After your order has shipped, you will receive an email containing your tracking number, carrier name, and a direct link to track your package. If you have questions, contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, contact us at support@stravenoutdoors.com or +1 888-921-6781. If tracking shows delivered but you have not received your package, verify your shipping address, check with neighbors or building management, and contact us for further assistance.
8.2 Damaged Packages
If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at support@stravenoutdoors.com. We will arrange a replacement or refund as appropriate.
9. Missing Items
If any items are missing from your order, contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly.
10. Returns
Returns are accepted within 30 days of receiving your order. See our full Return and Refund Policy for details.
11. Incorrect Address
Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.
12. Contact Information
Straven Outdoors
254 Chapman Rd, Ste 208 #24074, Newark, Delaware 19702, USA
Email: support@stravenoutdoors.com
Phone: +1 888-921-6781
Hours: Monday to Friday, 9 AM to 5 PM EST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting.